IT Service Management - Enterprise (ITSM) Tools

HWith Hornbill's service-centric approach to optimizing IT, you can instantly deliver a simplified, consumer-like service experience that will engage and inform.

Xurrent ITSM delivers everything service desk teams need to run reliable, ITIL-aligned service management. When combined with Xurrent’s incident response, status pages, and AI capabilities, it becomes a unified service and operations platform that eliminates silos, reduces handoffs, and improves accountability across the business.

USU IT Service Management (ITSM) is your comprehensive software solution covering standard ITSM processes plus additional service areas in your company. Use ITSM as your central tool for enterprise service management across your company and to automate processes across departments. Smoothly manage your complex service processes, on-premises or in the cloud, with a scalable solution that grows with your needs. With everything you need to plan, operate and control your IT, our range of mix-and-match modules and artificial intelligence (AI) applications enable you to get everything you need, and nothing you don’t.

SummitAI’s IT Service Management ensures better IT service delivery by leveraging latest advances in AI, Machine Reasoning, Analytics and Automation, with the sole objective of enhancing business performance.